Welcome, this is an episode from the Online Casino Series by Rescuebet. I’m Sharon, Rescuebet brand ambassador. Imagine this. You signed up to a good online casino that instantly caught your attention because of their awesome bonuses. You become engrossed in the games they offer after making your first deposit, to the point that you begin to wonder why you never thought of doing this before!
Of course, besides having the time of your life, you’re also winning big. And we mean thousands of dollars big. You’re riding a lucky streak, and everything seems to be smooth sailing. Then, one day, you log in to your account, and to your astonishment, you get slapped with a notification that your account has been blocked. It might seem outrageous but these things do happen.
Fret not, though, because all are not lost just yet. In this video, we will tell you what to do if an online casino blocks your account. Well, the first step, of course, is to keep calm. Do not bombard the online casino with angry messages outright. You do not know the reason why they blocked your account yet.
There are several reasons why they may have blocked it. They can be any of the following:
- Unverified account.
- Failed login attempts.
- Fraudulent activity, being underage, and account duplication.
Don’t worry. Just follow these two simple steps and you should be fine:
Step #1 – The best approach to this kind of situation is to contact the casino’s support team. Find out the reason why your account was blocked directly from them. If it was because of verification or login issues, they will probably just send you a request to send documents for verification or reset your account login information via email. If it’s because of a more serious offense like a term of use breach, then you have no other choice but to file a complaint.
Step #2 – Be sure to follow the complaint procedure of the casino while doing so. If this fails, you may ask for help from reputable gambling organizations like AskGamblers to act as a mediator for your issue. They will certainly be able to help you settle it if you follow their complaint guidelines.
We hope that helps! Thank you for watching! For more helpful videos like this, check out other videos from the Online Casino Series by RescueBet. Good luck!